Privacy Policy

Future Rooms Limited (We/Us) respects your privacy and understands the importance of protecting your personal information. Our Privacy Policy outlines our commitment as a business to treat our clients’ and prospective clients’ information with the utmost care and confidentiality.

This policy refers to clients and prospective clients who provide their information to us and together with our Terms of Use (and any other documents referred to in them) describes how we manage your personal information and ensures that we gather, store and handle sensitive data fairly, transparently and with respect towards individual’s rights.

By visiting http://www.futurerooms.co.uk/ (our site) you are accepting and consenting to the practices described in this policy.

Please read the following information carefully in order to understand our views and practices regarding your personal data and how we will treat it. Please note that we may change this policy from time to time by updating this page and ask that you check this page regularly to ensure that you are happy with any changes.

Policy Elements

To enable our business to operate, we are required to obtain and process information. This information includes any offline or online data that makes a person identifiable for example, Names, Addresses, Digital Footprints etc.

Our company policy is to collect this data in a transparent way and only with the full cooperation and knowledge of our clients. Once this information is available to us, we adhere to the following rules:

Our Data Will Be:

• Accurate and kept up to date
• Collected fairly and for lawful purposes only
• Only used by Future SIPs, Future Rooms and Annexe by Future Rooms
• Protected against any unauthorised access by internal or external parties

Our Data Will Not Be:

• Sold to any third parties
• Communicated informally
• Be kept for longer than necessary

We Have an Obligation to You and Will:

• Let you know which of your data is being collected
• Inform you as to how we will process your data
• Inform you who has access to your information
• Allow you to request that we amend, update, delete, reduce or correct data contained in our databases

To Exercise Data Protection, We are Committed to:

• Continue with transparent data collection procedures
• Train employees in online privacy and security measures
• Document an IT Policy detailing how secure our networks are and how our business protects online data from Cyber attacks
• Offer our clients the opportunity within each marketing communication to change their marketing preferences or opt-out entirely
• Continue with data protection procedures for all client data

We Use the Information We Receive from You to:

• Provide the products and services you have requested or purchased from us
• Answer your enquiries
• Personalise and customise our content
• Make improvements to our website
• Contact you with updates to our website
• Resolve problems and disputes
• Contact you with information that we believe may be of interest to you

What Information Do We Collect?

The information you give us:

Your name, e-mail address, phone number, enquiry information and contact preferences, which you provide to us on our site when making an enquiry, subscribing to our marketing material, reporting a problem to us, asking questions or sending us correspondence, or any details you provide when engaging with us through either or website or by other forms of verbal, written and electronic communication.

Automatically collected information:

When you visit our site, we may automatically collect details of your visits. This is described in more detail in the ‘IP Addresses and Cookies’ section of this policy. Our site also uses cookies which are explained fully later in this policy.

If You Use Our Enquiry Form

When you submit information using our online Enquiry Form, we process the data collected and store it indefinitely for the legitimate business purpose of enabling us to access the information and manage with your request.

We may collect the following information:

• Name
• Email Address
• TelephoneNumber
• Enquiry Details

We have a legitimate business interest to collect your personal information so that we can process your enquiry and respond to you accordingly. Your email address will also be used to allow us to send you a confirmation receipt in respect of your enquiry.

In addition to this enquiry, we may use our legitimate business interest to send you marketing information that we believe will be relevant and of interest to you. If you no longer wish to receive marketing information from us, please use the ‘unsubscribe’ link at the end of our email communications or contact us at [email protected].

When your enquiry is received into our business, we will load your personal details into our secure CRM system.

We will keep the personal data you have supplied to us only for as long as is necessary to provide you with an offered service.

Our Lawful Bases for Processing Your Data Falls Under at Least One of the Following Categories:

(a) Consent: you’ve given us clear consent to process your personal data for a specific purpose listed in the previous subsection, e.g. completing the enquiry form on our site

(b) Contract: the processing is necessary for a contract we have, or are about to have, in place together. For example, you may have entered into a contract with us to become one of the stylists on our app.

(c) Legitimate interests: the processing of your data is necessary for our legitimate business interests. For example, we have identified an opportunity or offer that you are likely to be interested in and would like to inform you about it while ensuring limited privacy impact to you.

How to Opt Out of Receiving Marketing Information

If you don’t wish to receive marketing emails (emails regarding special offers) from us, please send an email to [email protected], including your name and address. You can also change your preferences at any time by clicking the unsubscribe link at the end of each email you receive from us.

Who Your Personal Information is Disclosed to:

The data we collect from you may be transferred to, and stored at, a destination outside the UK. It may also be processed by staff operating outside the UK who work for us, or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all reasonable steps to ensure that your data is treated securely and treated in accordance with this policy.

Additionally, we may disclose your personal information to third parties under the following circumstances:

In the event that we’re involved in a business transaction such as a merger or acquisition, or any form of sale of all or part of our business or assets, we may disclose your personal data to the prospective seller.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, in order to enforce or apply our terms and conditions of supply and any other agreements or in order to protect the rights, property or safety of Future Rooms, our clients or others. This includes exchanging information with other companies and organisations for purposes of fraud protection.

We will never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Our Website

Future Rooms Limited, (an incorporated company registered in England and Wales, number 0837912) is the website data controller. This means that no matter who the processor is listed below, we are responsible for your data and its use. We take data protection very seriously, preserving the privacy of individuals who visit our website and contact our company. We are strictly compliant to the latest laws including the General Data Protection Regulation (GDPR).

The use of our site is possible without any indication of personal data; however, if you wish to submit information via our website, processing of your personal data could become necessary. If the processing of your personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from you.

The processing of personal data, such as your name, address, e-mail address, or telephone number shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Future Rooms. By means of this data protection declaration, we would like to inform you of the nature, scope, and purpose of the personal data we collect, use and process.

As the website controller, Future Rooms has implemented technical and organisational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every client is free to transfer personal data to us via alternative means, e.g. by telephone.

IP Addresses and Cookies

When you visit our site, we collect standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave) in order to help diagnose problems with our server and to administer our site.

We collect this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site and the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to our website and services and provide business intelligence. This information is only processed in a way that does not identify anyone. This information is kept in a diagnostic format for 52 days, in certain diagnostics scenarios this information may temporarily be held longer (for a period up to 12 months).

We also use Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique IDs (e.g. strings of numbers). We collect this information for the legitimate business purpose of monitoring our site traffic and engagement levels, which enables us to make improvements to our site and the way we sell our services.

Our site may also collect information about your visit, including the full Uniform Resource Locators (‘URL’) clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call our contact number. Our site may also collect location and traffic data, weblogs and other communication data.

Our site uses page referrer data, which is information about the page that linked you to this page, to determine to what extent our page is referenced by other resources on the internet.

This data may be used to preserve the integrity of our computing resources (e.g. to recognise malicious attacks etc.) and it enables us to provide you with the best experience that we can by tailoring information to fit your personal preferences. For more details, please click here.

Cookies

Cookies are small text files that websites save onto your computer’s hard drive via your web browser. They’ve been around for over 25 years and are one of the most widely used technologies on the Internet.

Many essential website functions rely on cookies. For example, you can’t shop online without them as they are used to remember what you add to your shopping basket. They also make it possible for you to receive information and advertising online that is likely to be relevant and interesting to you.

The cookies we use on our site will collect personal information about you when completed as part of forms which are stored in an encrypted and secure manner. These cookies can't harm your computer, tablet or mobile phone. They are there to allow our website to work and to help us understand what information and advertising is most useful to visitors, so that we can deliver a better online experience for them.

Your Acknowledgement

By using our site, you are accepting that we may set cookies on your computer or mobile device.

We use the following types of cookies on our site:

Cookies that are strictly necessary for the operation of our site:

These cookies are essential in order to enable you to move around our site and use its features, such as accessing secure areas of our site. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies: These cookies collect information about how visitors use our site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All the information that these cookies collect is aggregated and is therefore anonymous. This information is only used to improve how our site works.

The performance cookies we use on our site are for Google Analytics, which is a web analytics tool that helps us understand how visitors engage with our site. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, please click here.

Functionality cookies: These cookies allow our site to remember choices you make (such as your username, language or the region that you are in) and provide

enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services which you have asked for, such as commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Your choices about cookies:

You can choose to disable or manage cookies as follows:

Browser settings: Some internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up.

Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of our site may not be available to you.

Further information about cookies can be found by clicking here.

Confidentiality / Security

All the information you provide to us is stored on secure servers. We’re committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, digital and organisational processes to safeguard and secure the information we collect online.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our clients’ personal data.

Links to External Websites

Our site contains links to and from other websites, including the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We are not responsible for the privacy practices or the content of such websites. Please check external websites’ privacy policies before you submit any personal data to these websites.

Changes to Our Privacy and Cookie Policy

Any changes we may make to our Privacy and Cookie Policy in the future will be posted on this page. Please check back regularly to see any updates or changes to our Privacy and Cookie Policy.

Consent History